Question 1

How do I create an account?

Accepted Answer

To create an account, click the "Sign Up" button in the top navigation bar. You can sign up using your email address or Google account. Fill in your details and verify your email to get started.

Question 2

How do I host my first event?

Accepted Answer

After logging in, go to your dashboard and click "Host Event". Fill in the event details including title, description, date, time, location, and upload an image. Set your ticket prices and publish your event.

Question 3

How do I create my first business listing?

Accepted Answer

After logging in, go to your dashboard and click "Create Business". Follow the 4-step process: add basic information, location & contact details, hours & amenities, then upload images to showcase your business.

Question 4

Can I edit my event after publishing?

Accepted Answer

Yes, you can edit most event details after publishing. Go to your dashboard, find your event in "Manage Events", and click "Edit". Note that some details like date and time may have restrictions if tickets have already been sold.

Question 5

How do I promote my event?

Accepted Answer

Use our "Promote Events" feature in your dashboard to boost visibility. You can also share your event link on social media, email it to your network, and use our promotional tools to reach a wider audience.

Question 6

How do I get a list of attendees for my event?

Accepted Answer

Event organizers can download a PDF list of attendees from the "Manage Events" section. Click on your event, then use the "Attendees PDF" button to generate a complete list with attendee details.

Question 7

What types of events can I create?

Accepted Answer

You can create various types of events including concerts, festivals, workshops, networking events, cultural celebrations, and more. We support both free and paid events with multiple ticket types.

Question 8

How do I buy tickets?

Accepted Answer

Browse events on our homepage, click on an event you're interested in, select your ticket type and quantity, then proceed to checkout. You'll receive your tickets via email after successful payment.

Question 9

Can I get a refund for my tickets?

Accepted Answer

Refund policies vary by event organizer. Check the event details for specific refund terms. Generally, refunds are available up to 24-48 hours before the event, subject to the organizer's policy.

Question 10

How do I access my tickets?

Accepted Answer

Your tickets are available in your dashboard under "My Tickets". You can also find them in the confirmation email sent after purchase. Show your digital ticket at the event entrance.

Question 11

Can I download my tickets as PDF?

Accepted Answer

Yes! In your "My Tickets" section, click the download icon next to any ticket to generate a PDF version. This includes your QR code and all event details for easy printing or sharing.

Question 12

How do I view my ticket QR code?

Accepted Answer

In your "My Tickets" section, click on any ticket to view its QR code. The QR code is used for event entry and contains your unique ticket information.

Question 13

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express) and debit cards. All payments are processed securely through Stripe.

Question 14

How do I know if my payment was successful?

Accepted Answer

After successful payment, your order status will immediately update to "Completed" and you'll receive a confirmation email. Your tickets will be available in "My Tickets" section of your dashboard.

Question 15

What happens if my payment shows as "Processing"?

Accepted Answer

If your payment shows as "Processing" after successful payment, please refresh your dashboard or wait a few minutes. Our system automatically updates order statuses. If the issue persists, contact our support team.

Question 16

When do I receive payment for my event sales?

Accepted Answer

Event organizers receive payments within 3-5 business days after the event concludes. You can track your earnings in the "Sales" section of your dashboard.

Question 17

Are there any fees for selling tickets?

Accepted Answer

Yes, we charge a small service fee on ticket sales to cover payment processing and platform maintenance. The fee structure is transparent and shown during event creation.

Question 18

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page, enter your email address, and we will send you a password reset link. Follow the instructions in the email to create a new password.

Question 19

How do I update my profile information?

Accepted Answer

Go to your dashboard and click on "Settings". Here you can update your profile picture, bio, contact information, and other account details.

Question 20

Can I delete my account?

Accepted Answer

Yes, you can delete your account from the Settings page. Please note that this action is permanent and will remove all your events, tickets, and data.

Question 21

My event images won't upload. What should I do?

Accepted Answer

Ensure your image is in JPG, PNG, or WebP format and under 5MB. Try refreshing the page and uploading again. If the problem persists, contact our support team.

Question 22

I'm not receiving email notifications. How can I fix this?

Accepted Answer

Check your spam folder first. Add africanvibesonly@gmail.com to your contacts. Verify your email address in your account settings and ensure notifications are enabled.

Question 23

The website is running slowly. What can I do?

Accepted Answer

Try clearing your browser cache and cookies. Ensure you have a stable internet connection. If using mobile, try switching between WiFi and mobile data. Contact support if issues persist.

Question 24

Why do I see "Processing" orders after payment?

Accepted Answer

This is normal during payment processing. Orders automatically update to "Completed" within seconds after successful payment. If you see "Processing" for more than a few minutes, please refresh your dashboard or contact support.

Question 25

My ticket QR code isn't showing. What should I do?

Accepted Answer

Try refreshing the page or logging out and back in. QR codes are generated automatically for each ticket. If the issue persists, you can still access your tickets via the confirmation email or contact support.

Question 26

My business images won't upload. What should I do?

Accepted Answer

Ensure your images are in JPG, PNG, or WebP format and under 5MB each. You can upload up to 10 images per business. Clear your browser cache and try again. If problems persist, contact support.

Question 27

How do I create a business listing?

Accepted Answer

Go to your dashboard and click "Create Business". Fill out the 4-step form with your business information, location, hours, and upload images. Your listing will be reviewed and approved within 24-48 hours.

Question 28

What types of businesses can I list?

Accepted Answer

You can list restaurants, hookah lounges, and night clubs. Each category has specific fields and amenities to help customers find exactly what they're looking for.

Question 29

How do I upload images for my business?

Accepted Answer

During business creation or editing, you can upload a logo and multiple photos. The first image becomes your primary image. Support JPG, PNG, and WebP formats under 5MB each. You can upload up to 10 images total.

Question 30

How do I edit my business information?

Accepted Answer

Go to "My Businesses" in your dashboard, find your business, and click "Edit". You can update all information including hours, contact details, and images. Changes are reviewed before going live.

Question 31

How do customers find my business?

Accepted Answer

Customers can discover your business through the Discover page using search, filters by category, location, amenities, and price range. Businesses also appear in location-based searches.

Question 32

Can customers leave reviews for my business?

Accepted Answer

Yes! Customers can leave ratings and reviews with photos. Reviews help build trust and improve your business visibility. You can respond to reviews from your business management dashboard.

Question 33

How do I share my business listing?

Accepted Answer

Each business has a share button that allows customers to share via social media, WhatsApp, or copy the direct link. You can also find the share link in your business management dashboard.

Question 34

What business hours format should I use?

Accepted Answer

Use 24-hour format (e.g., 14:00 for 2:00 PM) or 12-hour format with AM/PM. You can set different hours for each day and mark days as closed. The system will show if your business is currently open.

Question 35

Why is my business listing pending?

Accepted Answer

All new business listings go through a review process to ensure quality and accuracy. This typically takes 24-48 hours. You'll receive an email notification once your listing is approved.

Question 36

How do I delete my business listing?

Accepted Answer

Go to "My Businesses" in your dashboard, find your business, and click "Delete". Note that this action is permanent and will remove all associated reviews and data.

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