Question 1

How do I create an account?

Accepted Answer

To create an account, click the "Sign Up" button in the top navigation bar. You can sign up using your email address or Google account. Fill in your details and verify your email to get started.

Question 2

How do I host my first event?

Accepted Answer

After logging in, go to your dashboard and click "Host Event". Fill in the event details including title, description, date, time, location, and upload an image. Set your ticket prices and publish your event.

Question 3

Can I edit my event after publishing?

Accepted Answer

Yes, you can edit most event details after publishing. Go to your dashboard, find your event in "Manage Events", and click "Edit". Note that some details like date and time may have restrictions if tickets have already been sold.

Question 4

How do I promote my event?

Accepted Answer

Use our "Promote Events" feature in your dashboard to boost visibility. You can also share your event link on social media, email it to your network, and use our promotional tools to reach a wider audience.

Question 5

How do I get a list of attendees for my event?

Accepted Answer

Event organizers can download a PDF list of attendees from the "Manage Events" section. Click on your event, then use the "Attendees PDF" button to generate a complete list with attendee details.

Question 6

What types of events can I create?

Accepted Answer

You can create various types of events including concerts, festivals, workshops, networking events, cultural celebrations, and more. We support both free and paid events with multiple ticket types.

Question 7

How do I buy tickets?

Accepted Answer

Browse events on our homepage, click on an event you're interested in, select your ticket type and quantity, then proceed to checkout. You'll receive your tickets via email after successful payment.

Question 8

Can I get a refund for my tickets?

Accepted Answer

Refund policies vary by event organizer. Check the event details for specific refund terms. Generally, refunds are available up to 24-48 hours before the event, subject to the organizer's policy.

Question 9

How do I access my tickets?

Accepted Answer

Your tickets are available in your dashboard under "My Tickets". You can also find them in the confirmation email sent after purchase. Show your digital ticket at the event entrance.

Question 10

Can I download my tickets as PDF?

Accepted Answer

Yes! In your "My Tickets" section, click the download icon next to any ticket to generate a PDF version. This includes your QR code and all event details for easy printing or sharing.

Question 11

How do I view my ticket QR code?

Accepted Answer

In your "My Tickets" section, click on any ticket to view its QR code. The QR code is used for event entry and contains your unique ticket information.

Question 12

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express) and debit cards. All payments are processed securely through Stripe.

Question 13

How do I know if my payment was successful?

Accepted Answer

After successful payment, your order status will immediately update to "Completed" and you'll receive a confirmation email. Your tickets will be available in "My Tickets" section of your dashboard.

Question 14

What happens if my payment shows as "Processing"?

Accepted Answer

If your payment shows as "Processing" after successful payment, please refresh your dashboard or wait a few minutes. Our system automatically updates order statuses. If the issue persists, contact our support team.

Question 15

When do I receive payment for my event sales?

Accepted Answer

Event organizers receive payments within 3-5 business days after the event concludes. You can track your earnings in the "Sales" section of your dashboard.

Question 16

Are there any fees for selling tickets?

Accepted Answer

Yes, we charge a small service fee on ticket sales to cover payment processing and platform maintenance. The fee structure is transparent and shown during event creation.

Question 17

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page, enter your email address, and we will send you a password reset link. Follow the instructions in the email to create a new password.

Question 18

How do I update my profile information?

Accepted Answer

Go to your dashboard and click on "Settings". Here you can update your profile picture, bio, contact information, and other account details.

Question 19

Can I delete my account?

Accepted Answer

Yes, you can delete your account from the Settings page. Please note that this action is permanent and will remove all your events, tickets, and data.

Question 20

My event images won't upload. What should I do?

Accepted Answer

Ensure your image is in JPG, PNG, or WebP format and under 5MB. Try refreshing the page and uploading again. If the problem persists, contact our support team.

Question 21

I'm not receiving email notifications. How can I fix this?

Accepted Answer

Check your spam folder first. Add africanvibesonly@gmail.com to your contacts. Verify your email address in your account settings and ensure notifications are enabled.

Question 22

The website is running slowly. What can I do?

Accepted Answer

Try clearing your browser cache and cookies. Ensure you have a stable internet connection. If using mobile, try switching between WiFi and mobile data. Contact support if issues persist.

Question 23

Why do I see "Processing" orders after payment?

Accepted Answer

This is normal during payment processing. Orders automatically update to "Completed" within seconds after successful payment. If you see "Processing" for more than a few minutes, please refresh your dashboard or contact support.

Question 24

My ticket QR code isn't showing. What should I do?

Accepted Answer

Try refreshing the page or logging out and back in. QR codes are generated automatically for each ticket. If the issue persists, you can still access your tickets via the confirmation email or contact support.

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